Matrimonial FAQs
Find answers to the most common questions about Indian matrimony
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Profile & Registration
Creating a matrimonial profile is simple and takes about 15-20 minutes:
- Click "Register" and choose your gender and looking for preferences
- Fill in basic details: name, age, height, location
- Add family information: occupation, income, family type
- Upload recent photos (at least 2 photos required)
- Complete your partner preferences
- Verify your email and mobile number
We accept the following documents for identity verification:
- Government ID: Aadhaar Card, PAN Card, Passport, Driving License
- Education: Degree certificates, marksheets
- Income: Salary slips, IT returns, bank statements
- Address Proof: Utility bills, rental agreement
Yes, you can edit most of your profile information anytime. However, some basic details like name, gender, and date of birth cannot be changed once verified. To edit your profile:
- Go to your Dashboard
- Click "Edit Profile"
- Make changes to any section
- Save changes (some may require re-verification)
Matching & Search
Our advanced matching algorithm uses both traditional and modern compatibility factors:
- Traditional Matching (50%): Kundali/horoscope compatibility, caste, community, family background
- Modern Matching (30%): Education, profession, lifestyle preferences, interests
- AI Learning (20%): Success patterns from similar profiles, user behavior analysis
The number of daily matches depends on your membership plan:
- Free Members: 5 curated matches daily
- Premium Members: 15 curated matches daily + unlimited search
- VIP Members: 25 curated matches daily + priority listing
Quality over quantity - our algorithm focuses on highly compatible matches rather than random suggestions.
Absolutely! While we recommend staying within your comfort zone, you can explore profiles outside your initial preferences. Many successful matches happen when people are open to expanding their criteria slightly.
Astrology & Kundali
Kundali matching is not mandatory but highly recommended for traditional Indian families. We offer flexible options:
- Traditional Mode: Full kundali matching with 36 Guna compatibility
- Modern Mode: Basic astrological compatibility check
- Hybrid Mode: Combination of both traditional and modern factors
- No Astrology: Focus only on personal and family compatibility
Don't worry! We have solutions:
- Birth Time Rectification: Our astrologers can help determine approximate birth time
- Sun Sign Matching: Use sun sign compatibility as an alternative
- Prashna Kundali: Question-based astrological analysis
- Family Records: Check birth certificate, hospital records, or family elders
Communication
Starting a conversation is easy and we provide templates to help:
- Send an "Interest" to show you're interested
- Use our conversation starters or write a personalized message
- Mention something specific from their profile
- Keep it respectful and genuine
- Be patient - they might take time to respond
Yes! We support traditional Indian family involvement:
- Family Access: Add up to 3 family members to your account
- Family Chat: Joint family conversations with matches
- Elder Approval: Get family consent before proceeding
- Video Calls: Family-to-family video introductions
Safety & Privacy
We have multiple verification layers:
- Identity Verification: Government ID verification
- Photo Verification: Live selfie verification
- Phone Verification: OTP-based mobile verification
- Social Verification: LinkedIn/Facebook cross-verification
- Manual Review: Human moderators review suspicious profiles
- AI Detection: Automated fake profile detection
You have complete control over your privacy:
- Always Visible: Basic details, photos, preferences
- Member-Only: Contact details, detailed family info
- On Request: Kundali details, income proof
- Private: Your browsing history, rejected profiles
Billing & Plans
We offer flexible plans to suit different needs:
Free Plan
- • Create profile
- • 5 daily matches
- • Basic search
- • Limited messaging
Premium Plan
- • 15 daily matches
- • Unlimited messaging
- • Advanced search
- • Chat & call features
VIP Plan
- • 25 daily matches
- • Priority visibility
- • Personal matchmaker
- • Family features
Yes, we offer a satisfaction guarantee:
- 7-day money-back: Full refund if not satisfied (first-time users)
- Service issues: Refund for technical problems affecting service
- Duplicate payment: Immediate refund for accidental double charges
- Upgrade credit: Unused credit when upgrading plans