IndianMarriage.com

Terms of Service

Terms of Service

Clear terms for a safe and respectful matrimonial experience

Effective: January 15, 2025
Governed by Indian Law

Table of Contents

1 Acceptance of Terms

By accessing or using IndianMarriage.com, you agree to be bound by these Terms of Service and all applicable laws and regulations.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and IndianMarriage.com Pvt. Ltd. ("Company," "we," "our," or "us") regarding your use of our matrimonial platform and services.

By creating an account, browsing our website, or using any of our services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

Important Notice

These Terms may be updated from time to time. Continued use of our services after changes constitutes acceptance of the new Terms.

2 Service Description

IndianMarriage.com is an online matrimonial platform that facilitates introductions between individuals seeking marriage partners. Our services include:

Matchmaking Services

  • • Profile creation and management
  • • Advanced search and filtering
  • • AI-powered match recommendations
  • • Compatibility scoring

Communication Tools

  • • Secure messaging system
  • • Video and voice calling
  • • Family involvement features
  • • Interest expression tools

Verification Services

  • • Identity verification
  • • Educational qualification checks
  • • Professional verification
  • • Background screening

Premium Services

  • • Personal matchmaking assistance
  • • Astrology consultations
  • • Wedding planning support
  • • Priority customer support

Service Disclaimer

We provide a platform for introductions only. We do not guarantee marriage outcomes, relationship success, or compatibility between users. The success of any relationship depends on the individuals involved.

3 Eligibility Requirements

To use our services, you must meet the following eligibility criteria:

Age Requirement

Must be at least 18 years old (or legal age of marriage in your jurisdiction)

Legal Capacity

Must have legal capacity to enter into binding agreements

Marriage Intent

Must be genuinely seeking marriage or serious relationship

Prohibited Users

Convicted offenders, those seeking casual relationships, or commercial users

Duplicate Accounts

Only one account per person is allowed

False Information

Providing false or misleading information is prohibited

4 Account Responsibilities

As an account holder, you are responsible for:

Account Security

  • • Maintaining confidentiality of login credentials
  • • Using strong passwords and enabling two-factor authentication
  • • Immediately reporting suspected unauthorized access
  • • Logging out from shared or public devices

Profile Accuracy

  • • Providing truthful and accurate information
  • • Using recent and authentic photographs
  • • Updating information when circumstances change
  • • Completing verification processes honestly

Communication Standards

  • • Communicating respectfully with all users
  • • Responding to messages in a timely manner
  • • Being honest about intentions and expectations
  • • Respecting privacy and personal boundaries

Compliance

  • • Following all platform rules and guidelines
  • • Complying with applicable laws and regulations
  • • Cooperating with investigations when required
  • • Reporting violations by other users

5 User Conduct Guidelines

Prohibited Activities

Content Violations

  • • Uploading inappropriate or explicit content
  • • Using fake or misleading photos
  • • Sharing copyrighted material without permission
  • • Posting discriminatory or offensive content

Behavioral Violations

  • • Harassment, stalking, or threatening behavior
  • • Soliciting money or financial information
  • • Spamming or unwanted commercial messages
  • • Impersonating another person or entity

Technical Violations

  • • Attempting to hack or compromise security
  • • Using automated tools or bots
  • • Circumventing platform restrictions
  • • Reverse engineering or copying features

Legal Violations

  • • Any illegal activities or content
  • • Violating others' privacy rights
  • • Intellectual property infringement
  • • Fraud or deceptive practices

Encouraged Behavior

  • • Be honest and authentic in all interactions
  • • Treat all users with respect and dignity
  • • Communicate clearly about your intentions
  • • Respond to messages promptly and courteously
  • • Report suspicious or inappropriate behavior
  • • Participate in community discussions constructively
  • • Provide feedback to help improve the platform
  • • Share success stories to inspire others

6 Content & Intellectual Property

User Content Rights

You retain ownership of content you upload (photos, text, videos) but grant us a license to use it for platform operations.

License Grant

By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for platform operations, marketing, and service improvement.

Platform Intellectual Property

All platform features, algorithms, designs, and content are owned by IndianMarriage.com and protected by intellectual property laws.

  • • Trademarks: IndianMarriage.com, logos, and brand elements
  • • Copyrights: Website design, software code, and original content
  • • Trade secrets: Matching algorithms and business processes
  • • Patents: Technical innovations and methods

Content Moderation

We reserve the right to review, moderate, and remove content that violates our guidelines or Terms of Service.

Automated Systems

  • • AI-powered content filtering
  • • Automatic inappropriate content detection
  • • Spam and fraud prevention

Human Review

  • • Manual review of reported content
  • • Profile verification process
  • • Appeals and dispute resolution

7 Payment Terms

Subscription Plans

Free Plan ₹0
Premium Plan $29.99/month
Platinum Plan $119.99/month

Payment Methods

  • • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • • UPI (Google Pay, PhonePe, Paytm)
  • • Net Banking
  • • Digital Wallets
  • • International Payment Methods

Payment Terms & Conditions

• All payments are processed securely through encrypted payment gateways

• Subscription fees are billed in advance and are non-refundable except as stated in our refund policy

• Auto-renewal can be disabled anytime from account settings

• Price changes will be communicated 30 days in advance

• Failed payments may result in service suspension after grace period

• All prices include applicable taxes as per Indian law

Refund Policy

Eligible for Refund

  • • Technical issues preventing service use
  • • Duplicate charges or billing errors
  • • Service cancellation within 7 days (first-time users)
  • • Verified fraud or unauthorized transactions

Not Eligible for Refund

  • • Change of mind or personal circumstances
  • • Account suspension due to policy violation
  • • Partial usage of subscription period
  • • Success or failure in finding matches

8 Privacy & Data Protection

Your privacy is important to us. Our data practices are governed by our comprehensive Privacy Policy, which complies with GDPR, CCPA, and other applicable privacy laws.

Data Collection

  • • Profile information and preferences
  • • Communication and interaction data
  • • Usage analytics and behavior patterns
  • • Device and technical information

Data Security

  • • 256-bit SSL encryption for data transmission
  • • Secure data centers with 24/7 monitoring
  • • Regular security audits and assessments
  • • Employee background checks and training

Your Privacy Rights

  • • Right to access your personal data
  • • Right to correct inaccurate information
  • • Right to delete your data ("right to be forgotten")
  • • Right to restrict or limit data processing
  • • Right to data portability and export
  • • Right to object to certain processing activities

9 Disclaimers

Important Disclaimers

• We do not guarantee marriage outcomes or relationship success

• We are not responsible for user behavior or actions outside our platform

• Profile verification does not guarantee accuracy of all information

• Services are provided "as is" without warranties of any kind

• We do not conduct comprehensive background checks unless explicitly stated

10 Limitation of Liability

Liability Limitations

To the maximum extent permitted by applicable law, IndianMarriage.com shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, goodwill, or other intangible losses
  • Damages resulting from unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, or other harmful code transmitted through our services
  • Actions or content of third parties on our platform

Our total liability shall not exceed the amount you have paid us in the twelve (12) months prior to the claim.

11 Account Termination

User-Initiated Termination

  • • You can delete your account anytime
  • • 30-day grace period for data recovery
  • • Subscription cancellation options available
  • • Export your data before deletion

Platform-Initiated Termination

  • • Violation of Terms of Service
  • • Fraudulent or deceptive behavior
  • • Legal or safety concerns
  • • Prolonged inactivity (2+ years)

12 Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes will be resolved through the courts of Bangalore, Karnataka.

Dispute Resolution Process

1

Customer Support

Contact our support team for issue resolution

2

Mediation

Voluntary mediation for complex disputes

3

Legal Action

Courts of Bangalore for unresolved disputes

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

legal@indianmarriage.com
+91-80-4567-8900

IndianMarriage.com Pvt. Ltd.

Legal Department

123 Tech Park, Electronic City

Bangalore, Karnataka 560100

Cookie & Privacy Notice

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