Refund Policies
When we refund a subscription payment, and how to ask for a refund
Our Refund Terms
These are the refund terms in section 7 of our Terms of Service.
We refund
- Technical issues preventing service use
- Duplicate charges or billing errors
- Service cancellation within 7 days (first-time users)
- Verified fraud or unauthorized transactions
We don't refund
- Change of mind or personal circumstances
- Account suspension due to policy violation
- Partial usage of subscription period
- Success or failure in finding matches
How to Ask for a Refund
Use the Refund Requests page
Sign in, choose the payment you want refunded and give a reason. You can follow the request's status on the same page.
Or email us
Write to refunds@indianmarriage.com with the email address on your account and your invoice number.
Where the money goes
A refund goes back to the payment method you paid with. When it shows in your account depends on your bank or card provider.
Frequently Asked Questions
Common questions about our refund policies
How long does a refund take to reach me?
A refund goes back to the payment method you paid with. When it shows in your account depends on your bank or card provider.
Can I get a refund if I change my mind or find a partner elsewhere?
No. Our Terms of Service do not give a refund for a change of mind or personal circumstances.
What if I'm not happy with my matches?
Success or failure in finding matches is not a reason for a refund under our Terms of Service. If this is your first subscription, you can still cancel for a refund in the window listed above.