Frequently Asked Questions

Find answers to common questions about profiles, photos, astrology, privacy, and more

Profile Creation

How do I complete my profile?

Completing your profile is easy and can be done in a few steps:

  1. Basic Information: Fill in your name, date of birth, religion, caste, and mother tongue
  2. Education & Career: Add your educational qualifications and professional details
  3. Family Details: Share information about your family background
  4. Photos: Upload clear, recent photographs
  5. About Yourself: Write a compelling description about yourself
  6. Partner Preferences: Specify what you're looking for in a partner

You can track your profile completion progress on your Profile Dashboard.

What information is required?

The following information is required to create a profile:

Required Fields:

  • Full Name
  • Date of Birth
  • Gender
  • Email Address
  • Phone Number
  • Religion
  • At least one photo

Recommended Fields:

  • Caste/Sub-caste
  • Education Details
  • Occupation
  • Height
  • Family Details
  • Horoscope Details

How long does profile verification take?

Profile verification times vary based on the type of verification:

Email Verification Instant
Phone Verification Instant (OTP)
Photo Verification 24-48 hours
ID Verification 2-3 business days
Education Verification 3-5 business days

Premium members receive priority verification processing.

Photos & Videos

What photo formats are accepted?

We accept the following image formats for profile photos:

JPEG/JPG

PNG

WebP

HEIC

Tip: For best quality, use JPEG format with high resolution.

What is the maximum file size?

File size limits for uploads:

Photos Maximum 10 MB per image
Introduction Video Maximum 100 MB
Total Album Storage Up to 20 photos

Photos are automatically optimized for faster loading while maintaining quality.

How do I record an introduction video?

You can add an introduction video in two ways:

Option 1: Record Directly

  1. Go to Video Introduction page
  2. Click "Record Video"
  3. Allow camera and microphone access
  4. Record your 30-60 second introduction
  5. Preview and submit

Option 2: Upload Video

  1. Record a video on your phone or camera
  2. Go to Video Introduction page
  3. Click "Upload Video"
  4. Select your video file (MP4, MOV, or WebM)
  5. Review and submit

Videos should be 30-90 seconds long for best engagement.

Why should I add a video?

Adding a video introduction provides many benefits:

3x more profile views compared to profiles without videos

Higher response rates from potential matches

Showcase personality beyond photos and text

Build trust by showing the real you

Better matching as families can see communication style

Featured placement in search results

Kundali & Astrology

What is Kundali matching?

Kundali matching (also known as Kundli Milan or Horoscope Matching) is a traditional Vedic astrology practice used to assess the compatibility between two individuals for marriage.

How it works:

  • Birth charts (Kundalis) of both individuals are compared
  • 36 Gunas (characteristics) are evaluated
  • Score determines compatibility level
  • Doshas (afflictions) are identified and remedies suggested

Learn more about our Kundali matching service

Why is birth time important?

Accurate birth time is crucial for precise astrological calculations:

Moon Sign (Rashi)

Changes every 2.5 days - birth time determines your exact moon position

Ascendant (Lagna)

Changes every 2 hours - determines your rising sign and house placements

Nakshatra

Lunar mansion that influences personality and compatibility

Tip: Check your birth certificate or ask family members for accurate birth time. Even a 15-minute difference can affect calculations.

What is Mangal Dosha?

Mangal Dosha (also called Kuja Dosha or being "Manglik") is an astrological condition based on the position of Mars (Mangal) in the birth chart.

When does it occur?

Mangal Dosha is present when Mars is placed in the 1st, 4th, 7th, 8th, or 12th house from Lagna (Ascendant), Moon, or Venus.

Important to know:

  • - Many astrologers believe Mangal Dosha cancels after age 28
  • - Two Manglik individuals can marry each other
  • - Certain planetary combinations can neutralize the dosha
  • - Our system identifies Mangal Dosha and suggests compatible matches

How is Guna Milan calculated?

Guna Milan is the Vedic system of matching 36 qualities (Gunas) between two horoscopes. Here's how it works:

Koota Points Significance
Varna1Spiritual compatibility
Vashya2Dominance & control
Tara3Birth star compatibility
Yoni4Physical compatibility
Graha Maitri5Mental compatibility
Gana6Temperament
Bhakoot7Love & family
Nadi8Health & genes
Total 36 18+ is considered good
0-17: Not recommended 18-24: Average 25-32: Good 33-36: Excellent

Privacy & Security

Who can see my profile?

You have full control over who can view your profile:

Public Profile

All registered members can view your basic profile information

Premium Visibility

Choose to show full details only to premium members

Private Mode

Only profiles you express interest in can view your details

Manage visibility settings

How do I hide my profile?

You can temporarily hide your profile without deleting it:

  1. Go to Settings
  2. Navigate to the "Privacy" tab
  3. Toggle "Hide Profile from Search" to ON
  4. Optionally, toggle "Profile Visible" to OFF for complete invisibility

What happens when hidden:

  • - Your profile won't appear in search results
  • - Existing conversations will remain active
  • - You can still browse and send interests
  • - Your data and photos are preserved

How do I block someone?

To block a user:

From their profile:

  1. Visit the user's profile
  2. Click the "..." menu
  3. Select "Block User"
  4. Confirm your action

From messages:

  1. Open the conversation
  2. Click the user's name
  3. Select "Block & Report"
  4. Choose reason (optional)

When you block someone:

  • They cannot view your profile
  • They cannot send you messages or interests
  • Previous conversations are hidden
  • They won't know they've been blocked

Manage blocked users

Is my data secure?

Yes! We take your privacy and security very seriously:

256-bit Encryption

All data is encrypted in transit and at rest

GDPR Compliant

We follow international data protection standards

No Data Selling

We never sell your personal information

2FA Available

Enable two-factor authentication for extra security

Read our full Privacy Policy

Partner Preferences

How do I set partner preferences?

Setting partner preferences helps us find the best matches for you:

  1. Go to Partner Preferences in your profile
  2. Set your preferred criteria:

Age Range

Height Range

Education

Occupation

Location

Religion/Caste

Tip: Keep your preferences flexible to see more potential matches. You can always narrow down later.

Can I change preferences later?

Yes! You can update your partner preferences at any time:

  • Unlimited changes - Update as often as you need
  • Instant effect - New matches reflect your updated preferences
  • No penalties - Changing preferences doesn't affect your profile ranking
  • Save multiple - Premium users can save different preference sets

We recommend reviewing your preferences every few weeks based on the responses you receive.

What is compatibility matching?

Our compatibility matching system uses multiple factors to find your ideal matches:

Profile Compatibility (40%)

Based on your preferences matching their profile details (age, education, location, etc.)

Astrological Match (30%)

Kundali compatibility score, Guna Milan, and Dosha analysis

Behavioral Analysis (20%)

Based on your browsing patterns and interaction history

Mutual Interest (10%)

Profiles that also match your criteria (two-way compatibility)

Match Score Range:
60-74% 75-84% 85-94% 95%+

Still have questions?

Our support team is here to help you 24/7