Quick Summary
30
Day Money-Back Guarantee
7-10
Days Processing Time
100%
Eligible Amount Refunded
1. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- First-time subscription: Full refund within 30 days of purchase if you haven't used any premium features
- Technical issues: If our services are unavailable for extended periods due to our fault
- Duplicate charges: If you've been charged multiple times for the same service
- Unauthorized charges: If a charge was made without your consent
2. Non-Refundable Services
The following services are generally non-refundable:
- Subscriptions after 30 days from purchase date
- Premium features that have been fully utilized (e.g., contact views, profile highlights)
- Astrologer consultation fees once the session is completed
- Background verification fees once the verification process has begun
- Promotional or discounted packages marked as non-refundable
3. Refund Process
To request a refund, follow these steps:
1
Submit a Request
Contact our support team through the Help Center or email refunds@indianmarriage.com
2
Provide Details
Include your registered email, transaction ID, and reason for the refund request
3
Review Process
Our team will review your request within 3-5 business days
4
Receive Refund
Approved refunds are processed within 7-10 business days to your original payment method
4. Partial Refunds
In some cases, we may offer partial refunds:
| Time Since Purchase | Refund Amount |
|---|---|
| 0-7 days | 100% refund |
| 8-14 days | 75% refund |
| 15-30 days | 50% refund |
| After 30 days | No refund (case-by-case basis) |
*Partial refund percentages may vary based on feature usage
5. Cancellation Policy
You can cancel your subscription at any time:
- Cancelled subscriptions remain active until the end of the billing period
- No prorated refunds for partial months unless eligible under our refund policy
- Auto-renewal is automatically disabled upon cancellation
- You can reactivate your subscription at any time
6. Special Circumstances
We consider refunds on a case-by-case basis for:
- Finding your life partner (congratulations!) - prorated refund for unused period
- Medical emergencies with valid documentation
- Relocation to regions where our services are unavailable
- Account termination due to terms violation (no refund)
Questions About Refunds?
Our customer support team is here to help you with any refund-related queries.